Frequently Asked Questions
Everything you need to know about your Relapse Records apparel and merchandise orders.
When will my order ship?
Standard in-stock items typically ship within 2-3 business days. If your order includes a pre-order item, the entire shipment will be held until all items are available. Check the product description for specific release dates.
What is your return policy for apparel?
We accept returns and exchanges on unworn, unwashed clothing items within 30 days of delivery. Items must be in their original condition. Please note that limited edition drops may have specific 'final sale' terms noted at checkout.
How do I know which size to order?
We provide a detailed size guide on every product page. Most of our merchandise is printed on premium heavy-cotton blanks. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination. Please be aware that customers are responsible for any local customs fees or import duties incurred.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout process.
Can I track my package?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.